Complaint / review text:
Bought refrigerator and stove. Didn't show up on delivery day. Several days later delivered appliances. Were supposed to remove door from fridge in order to get through front door. These orders were written on paperwork. Did not remove door. Shoved fridge through front door making ugly scratch on door. Freezer door fell off after delivery people left. Called them within minutes to have them come back. Said we would have to go back to store to get straightened out. Went back to store. They told us we would have to work it out with delivery people. Finally set up date to pick up fridge and stove. Said they couldn't pick both up on same day.
On day they were supposed to pick up fridge they called to say they were at our house and no one home. They were at wrong house. After finally picking up both appliances they called 2 times to say they were coming to deliver stove and fridge. I am actually leaving out some of the problems I had with Sears. This ordeal is still going on because they did not credit my account and I received a bill for the stove and fridge that I returned. Dealing with Sears delivery and service was like dealing with total idiots. Oh, yes another thing when my husband called about our damaged front door we received a letter saying they weren't responsible for our damaged floor or damaged door. There was never even a mention of damage floor only damage door. All we wanted was a new refrigerator and stove.