Complaint / review text:
I ordered flowers to be delivered as a birthday gift on 17 March; the order was to have been delivered on 18 March (into Canada). I was led to believe that this could be accomplished without any issues.
I received a delivery acknowledgement on 3/19; however, I was aware at that time that no delivery was made. When I called to inquire: 1st inquiry, 19th - I was told that 'the computers are down'. 2nd inquiry, 19th - I was told that 'the order had been delivered', and then I was told that it had not, but that it would be delivered soon and a certificate for a further purchase would be sent to me. 3rd inquiry, 20th - I was told that the first florist had declined the order; however, 'a preferred' florist now had the order, and it would be delivered by 12:00 on 21/03. No delivery.
4th call to a supervisor - resulted in my being placed on hold for 30 minutes, listening to a Vivaldi tape. 5th call - resulted in 10 minutes on hold, by which time I unloaded on the supervisor on the company's lack of service and poor customer communication practice. I find that 1-800-Flowers CANNOT deliver as advertised.