Complaint / review text:
On January 1,2015 my wife did an online order of flowers, paid extra for express delivery to arrive not later than 1:00 pm Pacific Time, to be sent to my sister-in-law and her husband celebrating their wedding anniversary as guests at a hotel. When we spoke with them at 4:30 (their time) they had not had any flowers delivered. We contacted JustFlowers.com's customer service department and they said they'd check into it and get back to us. The next day came and went and we still hadn't heard from JustFlowers.com so we called them back. They said they had confirmation from the florist that the flowers were delivered at 4:00 pm and delivered to their room as requested.
We checked with the concierge at the hotel and he told us the local florist shops were closed on the 1st as well as the 2nd, and that no flowers were delivered to the hotel during those two days. My sister-in-law says they also checked with the concierge and asked if they had flowers waiting for them at the hotel and they were told no. My wife and I are both furious that a company with a BBB rating of A would treat us this way. There never were any flowers delivered and yet they charged our credit card as if they were. There is no customer service at JustFlowers.com. Rip off - stay away!