Complaint / review text:
Ordered in October, waited until after Christmas and never heard one word from them I called. The rude customer service lady said they didn't have 12ga and I asked when they would get some she went on to say she did not know and would not know until 2 days before she got it, I said I want a deposit refund she said well from experience their policy is not to refund deposits.
I told her well it is their problem they they don't have supplies to fulfill my order and have no idea when they will be getting them. She said well you will have to talk to the person you ordered it from. She was one of the rudest people I have ever dealt with! However I did call the person I ordered from it was a dealership that sold this brand of carport they were very nice and professional and sent me back a refund.
We bought our first carport from Coast to Coast and even after reading all the negative reviews, we still decided to order from them because our first experience was great. This experience was a total let down and completely changed my opinion on Coast to Coast and their whole customer service they were awful!!! Z