Complaint / review text:
I was looking for dresses online and came across a really cute dress in the Forever 21 online store. I purchased the dress and waited for my shipment. I was really excited when it arrived, but when I opened it, I was shocked that the colors were completely different from what I ordered. On the tag it said green/purple like I ordered, but it was clearly not the same as pictured. The dress was supposed to be mostly white, with purple flowers, green bust, and purple accents; but the dress I received was mostly green, purple flowers, and purple bust.
At first I did not like the color arrangement at all, so I sent an email to their customer service asking if they have a dress like pictured, and if I could exchange the dress for the one I actually ordered. No one responded. Then I sent another email saying I had decided to keep the dress, but if they do actually have the right dress, I would like to buy it as well. Still, no one has responded. I gave up trying to contact them, since I love the dress anyway even though it is not what I ordered.
I went back to the website because I decided to purchase the orange/grey version of the dress. This time, the picture of the dress I received is now up, and the orange/grey dress looks completely different. Either there was some sort of glitch/delay in the system at the time I originally bought the dress, or they changed the picture upon receipt of my email in case I should try to exchange my item. Then they could just say, “It was as pictured.” But I took a screen shot of the original picture that was there when I ordered my dress, so they can't fool me! Not that I really care, but I think it is pathetic. On another note, a friend of mine sent me an e-gift certificate from there yesterday, and I have still not received it. They better not rip me off!