Complaint / review text:
Had new a/c unit installed 08/15/2014. On 10/2014 unit froze up. Notified sears. Service was done by installer. Told by rockie ac installer there must be a leak somewhere under the townhouse unit. From Oct thru most of Dec unit ran fine until.
Updated on 02/08/2015
Have had numerous conversations with numerous techs. Sears sent someone to check unit on 01/29. Have not heard a word from anyone from Sears since 01/29. When I call they say Taylor is my case worker but have only talked to her once on 01/15/2015. Unit still not working but I'm still making monthly payments. Acct in name Marvin.