Complaint / review text:
We needed a mattress and Sears was having a special 'free shipping' deal. The mattress was delivered to our home and when the bill came we noticed there was an $80 shipping fee. We were surprised because we were told the shipping was 'free'. We called and was told by the person on the other end of the phone that yes, there is a charge on our bill, but not to worry because we would be getting a 'credit card' good for Sears in the mail soon. (This was their free shipping idea). We were not happy. What if we did not wish to shop at Sears? I did not want a credit at Sears, I wanted 'FREE SHIPPING'. We told this to the person on the other end of the phone and 'sorry there is nothing I can do'. So, we were stuck with this 'credit' for Sears right? Nope. The card never came.
We called numerous times to inquire about the 'credit' we were promised. Finally, someone said to us "Oh, you never got the credit because you were supposed to go online and fill out the SEARS portion and then they would send it to you, but, you were to do this within a week of your purchase, and now the time is up, so you do not get the $80 credit, sorry, bye". Wow. How can this be legal? Never again sears! Your company will never get one dime from us. Ever. Period. End of story.