Complaint / review text:
I ordered flower on 4-8-09 to be delivered on 4-09-09 for my mother's birthday (78 years). Late last night, she told me that the flowers were not delivered. I was told by customer service that they make deliveries until 7:00PM. Today I called 1800flowers customer service and they put me on hold for 10 minutes because they needed to contact the flower shop, which they claimed they were not answering the phone. I asked to speak to a supervisor. Of course, they put me on hold for another 10 minutes just to confirm that the flowers were not delivered and that the flower shop assigned to the order failed to communicate if they had any problem with the delivery. Of course, they put the blame on the flower shop! The flower shop was not available to give their side of the story!
Now I was told that I have to wait 5 bus days to see a credit in my bank account! I consider 1800flowers a reputable, well-known company for years. I consider this the worst representation of customer service. The supervisor that took my call showed no good customer service skills. From what I see in this website, Consumer Affairs, 1800flowers is having lots of complaints about their poor quality of customer service. I'll never do business with this company again. My 78 years old mother was emotionally hurt on her birthday and I'm very upset because her birthday was spoiled by the irresponsible action of 1800flowers.com.