Complaint / review text:
Received an email that I had a credit for Nook e-books, But when I tried to use it, encountered nothing but problems. No surprise there. I had actually stopped using my nook years ago after download issues and switched to Kindle (which is awesome by the way). When I called to find out why I couldn't use this credit, which, not surprisingly was Issued as a result of a class action lawsuit, I was told I owed money for downloaded books from 3 years ago. These downloads are on my Nook. Since when does B&N let you download books without payment? I no longer have the card or account that I used for these books so I have no way to verify payment. But I do know that if you don't have a valid card, you CANNOT DOWNLOAD BOOKS! If they're on my Nook, they are paid for! Their system is messed up, their customer service is inadequate and I will never use the app or step into the store again.