Complaint / review text:
I had gone into the store to speak with the store manager about the assistant manager position they had available and decided to purchase a watch that caught my eye. The manager and I spoke for about 10 minutes and she said she'd call me after later that afternoon to schedule something more formal. Not thinking, I had inadvertently discarded the bag with the receipt.
The minute hand fell off later that afternoon (literally rolled around inside the watch face) but returned to the store the very next day anyway about the defective watch. The initial associate looked at the watch, told me it was on sale (when it wasn't) and so I'd have to follow Forever 21's sale item policy. I told him that the watch wasn't on sale so I went to the watch section, found the same watch, and took it back to the register to prove that it wasn't a sale item. The same store manager was present and asked to assist but acted as if she didn't remember me from the previous day when asked by the associate what could be done. I insisted and the store manager found my transaction in the system and replaced the watch.
Later that week, I visited a friend who worked at the store and another watch caught my eye so I went ahead and foolishly made the purchase. Three weeks later, the batteries on both watches were dead. Don't purchase watches from this store because they are cheap. I didn't even bother taking them back because I had reached my limit with this store.in person, associates are not willing to assist unless you practically beg them and even then, all the way up to the manager, they'll help begrudgingly.