Complaint / review text:
I contacted Sears scheduling department AGAIN for the third time because of cancellations. I have been trying to get my washer repaired for weeks (since JAN. 15th) already but every time we have a scheduled appointment, the technician does not show up. It has happened 3 times and because they give a 4-5 hour window that I have to stay home, I have wasted 15 hours waiting for this technician that never showed up.
The last time this occurred was tonight (JAN. 26th) when they called me yesterday to confirm that someone will be at my house between 1 and 5 pm and I HAD to call them to inquire where the technician was at around 4:30 pm. When they finally answered the phone they assured me that the technician was running late but he/she would be here in a little while. After 2 hours of waiting for this supposedly late technician (6:30 pm), the customer service rep said that my appointment had been rescheduled AGAIN to FEB. 6th without anyone letting me know of this (meanwhile I had been assured that the technician was running late, thus I wasted 2 hours in vain).
Not only is this unprofessional but it also shows a lack of concern with your customers because when it comes to processing payment, SEARS repair department wasted no time in taking my money ($240.00) for this service plan they offered me. I will not recommend this service to anyone and I would like to say publicly that this is the WORST customer service experience I have EVER had with any reputable company in my life! I do not recommend anyone using sears home service ever!