Complaint / review text:
On 12/27/2014 about 12:00 pm. Went to Macy s Mens at Willowbrook Mall There were a section of $9.99 shirts carrying Red tag. I find five shirts and out o those three of them was Boss Brand. At about 12:30 pm I reached the counter cashier Newman called the floor Manager Ms. Debra to verify the prices of Boss Brand shirts and stated that they are $49.99. And some one misplaced them. I accompanied her to the other Cashier Who verified the prices as all red tags are for$9.99. I also pointed out that this Macys does not carry Boss Brand and how someone can misplace them. Her supervisor Mr. Terence came with a very rude and hostile attitude told me that he cannot give any shirts of that even thou one of the Boss shirt rang up $9.99. And gave me the reason that someone misplaced them.
I then asked him to speak to the Store Manager he replied me twice I am the Store Manager. I asked him to speak to his Supervisor, he told me to wait he call him and he took all five shirts left. After 45 minutes of waiting I saw him on the floor and approached Mr. Terence and totally Ignored me. This time I asked I am still waiting to talk to your Manager and why you ignoring me. He replied me that I didn't tell you to wait and you are not gonna get those shirts.
I then went to Macys main store and spoke to Very nice asstt. Store Manager Ms. Beth and instructed Manager Ms Bartha to go to the mens store and resolve the issue. I also find out that Mr. Terence never contact his Manager to resolve the issue. As we came back to the cashier station they could not locate those shirts. It took another 15 minutes locate Mr. Terence get the shirts back from his possession. But but here were only four shirts not five I bought four shirts and left.
Both Ms. Debra and Mr. Terence are black harassed and discriminated me because of my race and national origin by refusing to sell me the items at clearance prices where customer from other can purchase them. Ms Bartha was also surprised to see that the three of the shirts were$9.99 and why they hide those shirts from me. Ms Debra and Mr Terence are most Incompetent Managers I have ever seen.