Complaint / review text:
I have shopped at Ulta since they opened. I go there all the time as it is down the street from me. I joined their rewards program. When I have enough points, I use them to buy products. Last week I was there and spent $300.00 on philosophy beauty products and from that I had a total of $20.00 in reward points, so I went back yesterday and bought a high-end lipstick and lip pencil and applied my rewards points toward the purchase and then put the other $20.00 on my charge acct. Since no one offered to let me try it except on my hand. So when I got home and put it on it looked different and I did not like the way it looked on me. I took it back today and they refined my 20.00 that I had put on my charge account but would not give me back my reward points.
I have spent a lot of money at Ulta and feel they should have put back the rewards points. I earned that by buying the products. That was one of the reasons for joining the rewards club. To me that is stealing. Not one person told me that they do not refund reward points. All they told me was all the benefits of joining. To me the rewards club is a total ripoff. I will not be going back even though it is just down the street from me and I have enjoyed shopping there and have always been treated great. I think they should have given my 20.00 in reward points back. That is not good business at all!!!