Complaint / review text:
I was heartbroken enough that I couldn't attend my grandpa's funeral so I ordered a beautiful arrangement and they NEVER delivered it! I never even received a call to tell me there was a problem! I got a text from my father saying the flowers were not there! I called them and they gave me the horrible excuse that the mortuary was too far! Their solution was to send sympathy (I'm sorry flowers) to my grandma and apologize YET they STILL wanted me to pay for them! And they said they would not get delivered the same day! I am blown away! I have never received horrible service like this before! I told them there was nothing they could do to make it up to me.