Complaint / review text:
I received a letter from Stamps.com stating that they were partners of the USPS. Since it seemed legitimate, I signed up for the "free" welcome package because I thought it would be nice to be able to print stamps at home when I need them (which isn't very frequently). Unfortunately, I did not read the entire 5-page email that Stamps.com sent to me saying that after the "4-week trial period" they would charge me $15.99 per month for the service. Of course, $15.99 for the service is outrageous, given that I only use postage infrequently. When I saw the charge on my credit card, I called Stamps.com. At first they said they could not refund any charges, but then agreed to waive the fee to close my account (how nice of them...).
So I asked to speak to a supervisor. After telling her that I thought the charges were misrepresented and that I would be contacting USPS, Consumer Affairs, and my credit card company, she reluctantly agreed to refund the charges and close my account. I have not yet received a refund and she only gave me her first name (Nikki), so I guess all I can do is wait and hope that my money is refunded. While Stamps.com may be a good deal for a business that uses a lot of postage, it does not make sense for an individual. The charges and fees should be stated upfront so there are no surprises. Legitimate businesses would not have to hide charges. I am very frustrated that I had to spend time straightening this out for something that was represented as "free".