Complaint / review text:
Do not know why Kalahari changed their courier company or what they have done... But I have been 'n customer for many many years... And NEVER EVER did I have ANY problems with deliveries!
However, the last 2/3 times was a different story!
This complaint is not Kalahari themselves their serves is very good, but UTI is giving them a bad name!
I ordered a Birthday gift, which was for today, and needless to say I received NOTHING! AGAIN!!!
I phoned Kalahari yesterday asking them where is my parcel, the lady gave me the number for UTI... Phoned them where I got another number to phone... Then the driver from UTI phones me and tell me she is lost... Just to realize that she is a block away from my house...in the mean time my mom quickly popped out... The driver phone me to tell me that nobody is home, I asked her to wait 5 minutes and she said it is fine she will wait... I rushed home, just to fined that she never waited! Phoned UTI again and then they promised delivery between 12 & 1! At 4:30 still nothing, phoned again and the driver said she is on her way home and she will do in the morning! What bad service!
First it was no X - mas Gift and now Birthday Gift!