Complaint / review text:
I have never written a review for anything before but flowers.com is so awful I needed to let everyone know. I ordered flowers from flowers.com twice. First time the flowers were not delivered on the specified date. I sent them an email and they sent them a day late. That was fine. But the second time I ordered flowers from them I was very angry. I ordered flowers for valentine's day 2 weeks in advanced. They didn't deliver it on the specified date (again) so I emailed customer service the night it was supposed to arrive letting them know of the situation. They then proceeded to lie to me and tell me they had delivered it on Valentines day at 1:30 pm when I confirmed with the recipient that was untrue.
They delivered the flowers 24 hours later on February 15 in the later afternoon and the flowers were smushed. Not only did they not deliver my flowers on time (twice) but they had the nerve to lie to me about it and the flowers arrived in bad condition and that is totally unacceptable. Seriously, save your money and the distress and order flowers from literally anywhere else but flowers.com.