Complaint / review / scam report
Macys
Sent someone else my bill!

Complaint / review text:
I have never, in my life, been more frustrated with a store before. I just recently opened an account right before Christmas.

I thought it would help share cost of my bills and spread it out. I should have just paid with cash. I have it. So maybe that is my one down fall.

Anyways the incompetent sales associate that opened my account put in the WRONG address. There is a street in my town that is what the saleslady put as my address. So guess where my credit card went? To the wrong address, of course!

Guess where my first bill statement went? To the wrong address, of course! So fast forward to 3 days after my first statement is late... I get a call from Macy's.

I answer and the customer service agent says that I am late on a payment. I remember that I purchased some items and say I never received my statement. AS i am saying this; no, literally AS i am SPEAKING, the customer service agent says "What is you bank account number so that you can pay your debt." I say well I don't feel comfortable giving you my bank account number debit card number etc. Over the phone, but can you tell me where you sent the statement as I did not receive it?

And the customer service agent says the WRONG address to me and I say umm that's why. Can you send it to my ACTUAL address? And the customer service agent unwillingly obliges. (I think they may get off when they collect a debt {and yes I can say "them" because I spoke to 6 customer service agents in the span of 3 weeks now}) So 5 days later (and a second phone call) I receive the statement and what do you know it's a second statement that isn't even due for 3 weeks!

That customer service agent I spoke to the first time didn't even send the one that is overdue! AHAHAH. So I call Macy's (3rd time for this issue caused by a Macy's associate!) and I say "Hey ummmm... The person I spoke to earlier about this debt I have AND AGAIN BEFORE I CAN GET MY SENTENCE OUT THEY ASK FOR MY BANK ACCOUNT NUMBER SO THAT THEY CAN COLLECT THIS DEBT!

Now I would have just paid the part that was overdue because I could see the "remaining balance due" from the previous statement... But... I can't see what was purchased on the overdue bill! So I'm stuck contemplating how much I bought, or if it was even me that bought said stuff since I NEVER RECEIVED MY MACY'S CARD AND EVERYTHING OF MINE WAS SENT TO AN ACTUAL ADDRESS (just not the right one!) and someone else could have used my card! So i explain to this third customer service associate and he promises to send me my first statement and also my card so that I can pay through my bank account online!

I thank them profusely. Problem is nothing ever arrives! Another 3 people call trying to collect this debt and I keep telling them I am waiting for my account number and the first bill that are coming so that I can review purchases and pay online etc.! Then today!

i get a call at work and i am furious! THIS HAS GONE ON LONG ENOUGH. This sales associate tells me that my only option to pay the debt is to go into a Macy's store to get my account number because my card was never coming since my account is not up to date! ARE YOU KIDDING ME!?

All I wanted to do was pay my bill and not only was there an interest charged from the first bill not being paid to the second because I NEVER RECEIVED IT! I also can't get my account number any other way then driving an hour out of my way to the store because of some who screwed up my address! I also find it extremely hypocritical that MY Macy's account can't be given to ME over the phone, however, there's no big deal in sharing MY BANK ACCOUNT INFORMATION to Macy's over the phone. Laughable.

I am beyond mad. I have told everyone I know to spread the word how horribly difficult Macy's makes paying bills and how incompetent they are at setting up new customers. I personally will never shop here again not EVER. And I was a pretty big consumer of Macy's products.

I even made a wedding registry at Macy's and there are products left over that I would have had no problem buying myself. I think I'll get those necessities at Bed Bath and Beyond and other, much finer retailers. Also my mother, she makes a purchase on Macy's online almost every day.

As soon as I told her of this ridiculous debacle she promised she would never shop here again. I have a very large mouth and I have no problem discussing this issue at length with anyone who wants to listen.

Contact information:
Author: Contact with Author


Offender: Macys

   State: Rhode Island   City: Warwick
Address: PO Box 8113
Phone: 18006596229
Site: www.macys.com

Category: Shops, Products, Services

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