Complaint / review text:
I ordered the "It's Your Day" bouquet for my mother on 5/6/09. She received the bouquet on 5/9/08, but imagine my surprise when the bouquet was completely different than what I had ordered. Not only did it contain none of the flowers I ordered, but the vase was different and much smaller than it should have been. The flowers were small and looked as if they had been leftovers. I sent them an email asking for a refund and all they sent back to me was, "Unfortunately, we failed this time. We are sorry." Sorry doesn't cut it in my books! My mother had to even rearrange the flowers to make them look nice! To me, it seems like false advertising, especially if I'm paying $55 for the arrangement and delivery and not getting what I paid for. The flowers my mom got are not what I ordered. I have dealt with this company for years and have never had a problem. Nevertheless, I will never use their services again. I have tried calling but of course, you can't get anywhere with that because they never pick up the phone.