Complaint / review text:
This is a horrible company. I got on the chat and asked if they could have our logo design done the next day and Susan told me if I paid for the 24 hour service for $29.00 it would be done.
I submitted the information to them at 11 am and did not see the proof until 9pm the next day. When they advertise 24 hour service it should be to completion. The logo they created looked exactly like our current one and they did not do what I asked them to. They do not respond to emails.
They will only respond to the chat. I asked them why they didn't respond and they always say they didn't receive the emails. When they say you get 4 renditions of the logo you get the same logo in 4 different colors. I asked for a logo layout for branding and our main layout and they didn't follow it.
I asked them for the branding logo numerous times and no response or they say the ad was approved and filed away. I would save your money because your logo will not look like the ones on their website unless you get more service than we did.
They did send us the branding logo but have not seen anything regarding a credit. The last coorespondence requested a credit and they said nothing about it.