Complaint / review / scam report
ViSalus Sciences
Refuses to cancel subscription... Keeps sending product and refuses refund

Complaint / review text:
It is virtually impossible to cancel your subscription. You cannot remove your credit card info from their website and when they ship product that is not authorized, they will not issue a refund even after the shipment was refused.

I had to report my cc stolen so I could get a new number. Their reps are rude and unprofessional and they won't answer your emails if the email changed from the time you set up an account. I have a new server and new email, so they won't address my issue because I'm using a different email. They tell you to call and when you do, you talk to their obnoxious reps and they refuse to assist you.

I'm still waiting for a refund from an unauthorized shipment in which I refused delivery.

It's a vicious circle. People should start filing complaints with the BBB and their state Attorney Generals Office.

Contact information:
Author: Contact with Author

Offender: ViSalus Sciences

   State: Michigan   City: Dearborn
Address: 1607 E. Big Beaver Rd. Suite 110
Phone: 8778472587, 2485249520

Category: Shops, Products, Services


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