Complaint / review text:
Since I was not able to be with my mom on Mother’s Day, I ordered flowers on 5/8/09. I was guaranteed delivery on 5/9 or 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery, the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 minutes then was asked if I wanted to schedule a 3rd delivery (are you kidding me?). Now, here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.