Complaint / review text:
I ordered flowers for mother's day on Saturday. It took me over an hour to actually order the flowers. I tried online, but was rerouted after I entered my credit card number. Then I called and set up a delivery. Again, after I gave my information, I was redirected to a new customer service operator. I then ordered the flowers and was assured the flower would be received Monday at the latest. No flowers. I called and after being hung up on 4 times, I finally spoke to a woman who said I would be credited and the flowers would be delivered on Tuesday. When Wednesday came and still no flowers, I called again. After waiting for 25 minutes to get through, I was told that the order had been cancelled and they didn't even have a florist to deliver in the area (isn't that why they get the zip code first?). Needless to say, my mother did not get her flowers. Although my account was credited, I will never use this company again!