Complaint / review text:
My sister (76 years old) was in the hospital and I used 1-800 Flowers to send her a beautiful bouquet of flowers in a "Pitcher" vase with a Teddy Bear. All it was, was a white vase. Not the "Pitcher" which I paid for. I knew that in that nursing home rehab, she could use the pitcher but she never got it. 1-800 Flowers owes me some money back, I would say. I won't use them again. I questioned them about making sure my sister gets just what I ordered and they assured me she would. It didn't happen.