Complaint / review text:
I was at the store before opening this morning. A lady was apparently in a hurry like most of us & wanted to know if she could be let through before 8am & Richard had said No & when she asked for the manager was told he wasn't at work. When I arrived she asked if I could smell the water that was been used to mop the entrance area & I can't smell garlic but I could see it was very dirty. There were words between the customer & guy with the mop & Richard came out again & contradicted himself by saying that he had told the manager & he was coming to talk to her which apparently he didn't because shortly after the shop opened & I asked a guy if he was the manager & pointed the lady to him & overheard him saying he had been in since 6am. Richard should have called the manager in the first place & it appeared that he over stepped his authority & then he was dishonest and confrontational. The guy with the mop was just doing his job but the dirty water is a hygiene issue which should be addressed by Head Office. Come on people it's a nice store this morning could've been avoided.