Complaint / review / scam report
Remodeled a kitchen with all Electrolux appliances (coo...

Complaint / review text:
Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door / bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the "motherboard" was replaced under the extended warranty.

Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $ spent. Have continued to have probs with the refrigerator ice maker - a very "moody" part/worked when it "wanted" to!!!

Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadn't properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.

Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was "to take it out back and shoot it" and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator - NOT ELECTROLUX - NOT EVER AGAIN!!! The Electrolux Customer Service Dept was going to give us a "great"deal of 30% off of parts - ordered from them of course! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

Contact information:
Author: Contact with Author

Offender: Electrolux

Country: USA   State: Illinois   City: Peoria   Zip: 61612

Category: Shops, Products, Services


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