Complaint / review text:
I bought a watch for my daughter's 50th birthday. The watch stops and starts losing time. I took it in and they changed battery. The watch is two years old. I took the watch in with same problem. They changed the battery. Then I take the watch in again with same problem. They tried to change the battery but didn't know how so she asked another person who also tried. Then she said this was a waterproof watch and they are not supposed to change the battery. It has to be sent out and the back of the watch was scratched. They proceeded to say it was that way. My daughter is a hairdresser. I suppose she scratched it with a curling iron, hair dryer, comb, brush or did they do it with that tool they use. I'll let you make that decision.
The watch was sent out Feb 5. I called Mar 3 and they called to see where the watch was and called back saying it would cost over 200.00 dollars to remove scratches but the working parts of the watch were still under warranty. I said absolutely not and asked for a number to contact. I called they got back to me quickly and said I would have to pay so I told her no. Repair what's under warranty and my business with Kay's is ended and that I was going to report them. Has anyone else encountered this problem. If they are not supposed to change batteries on a water proof watch why did they do it not once but twice. And then it becomes my fault???