Complaint / review text:
We bought a washer/dryer from Sears about a month ago. 2 days after getting them, the dryer quit throwing heat. That was a Wed, the mechanic couldn't come till Monday. When he finally came, he said the circuit board was blown and he didn't have any. I said I would like a new dryer and not a fixed one. Now we start with the phone calls. I talked to 6 different people, two were managers. None would call me back even though I said to call my phone and not my wife's. After 9 days of not having a dryer, I talked to a manager and said to come and get them both, I don't want them. He stated that a new one was on the way. I said since I don't trust your equipment, unless you extend the warranty, I don't want them. He said he couldn't. There's a lot more to the story but trying to keep this short. All I can say is run people, run. Do not deal with these stores. Save yourself the headache and go somewhere else.