Complaint / review text:
I just want to reply to all of you who are complaining about Toys R Us and Babies R Us. I am employed in a Toys R Us, and I work on the Babies R Us side of the store. I also run the service desk on certain days, so I get to deal with all of you, people who complain about our return policy. First of all, the return policy is printed on the receipts and also on a huge banner by the service desk. It is also on the Toys R Us website.
Our policy is not kept a secret. If you don't have a receipt, you can't return your item—not for another item, not for cash, not even for in-store credit. This policy is clearly posted. No amount of complaining, whining, throwing a temper tantrum, or name calling can change this. And trust me, I've seen all of this. Wanna know why it won't change things? Because it is physically impossible for us to process a return without a receipt. The system will not let us do anything without a receipt. We can't override the computer either, and if we somehow do accept your item and give you money back, we will get fired. Do you think I enjoy being called a wide variety of cuss words because people can't keep track of their receipts?
And in regards to cleaning up after your barfing child, you said we are "well trained." How the heck would you know? We aren't trained on this at all, so don't make assumptions. How are we supposed to know how to deal with the situation if we are never told how or are never told it's our job to clean up after your kid? We are sales associates, not janitors. Although we are not trained at my store about how to handle this situation, I personally have cleaned up after people's kids who decide to pee and puke on the floor, because their parents are too irresponsible to watch them or bring their sick kids into the store. I'm not getting paid to clean up your kids' body fluids. So not all Toys R Us/Babies R Us employees are completely incompetent.
And regarding the sales on the car seats, sale prices are always honored. Chances are, the sale was over and they forgot to take the signs down, you were looking at the wrong car seat, or the sale was only if you had a coupon. I have customers argue with me on a daily basis because they can't read a simple sales sign correctly and are cheap people who want to keep everyone else out of money. So think about your actions before you go ranting about stores and their actions.