Complaint / review text:
I placed a $70.00 order for a bouquet to be delivered and paid an extra fee for 4 hour delivery. After 5 hours and no delivery, I checked my order on FlowerDeliveryExpress.com order tracker. To may dismay, it did not work. I called their customer service help line where I was told that someone would contact me. No one did. I called back 2 hours later requesting a refund. They said they couldn't help me because their corporate office was closed. I waited throughout the weekend until Monday when I called their customer service department again. I was put on hold multiple times, and treated very rudely by the SUPERVISOR that was supposed to help me. She repeatedly misspelled my name as well as the intended recipients name asking me to spell them over and over again. She asked me multiple times for the same information, and spoke to me in a demeaning tone when I told her I had already given her my phone number... Twice.
That began to frustrate me. I asked to be switched to a new representative and she told me she could not. I asked to speak to her supervisor and she said SHE had to be the one to help me. I told her that I would like to have someone else assist me with my complaint because obviously she was unable to, and then she just puts me on hold AGAIN interrupting my request. She came back about 5 minutes later (totaling almost 40 minutes of call time for me) yet again asking me for information I had already given her. With that I hung up because I had an appointment and could no longer wait. Now, each time I call back asking to be connected to a supervisor, I am promptly sent to an automated phone system which I get no response from. This company is a SHAM! Whatever you do, DO NOT GIVE THEM YOUR MONEY! I will be disputing this charge with my bank ASAP tomorrow morning.
To be clear, I have never made a business complaint a single time in my entire 31 years. It takes a lot to get under my skin. That's how upsetting this experience was.