Complaint / review text:
I purchased a Groupon for an event called the Bacon and Beer classic. Once you purchase a Groupon you need to then go to the event website and sign up on that company's site something that I wasn't aware of because I was a new customer. I make the purchase and go to sign up for the event but it is sold out. I call the event coordinator and see if there is anyway I can get into this event and I am told there is not even though I purchased a Groupon for it. So I am disappointed but no problem I'll get a refund on my Groupon purchase - wrong! Because I didn't ask for a refund within 24 hours I am not entitled to one I am told. So I paid $108 for nothing essentially. I have never experienced anything like this before where a company doesn't delivery you a product but still holds your money.
Their customer service is also atrocious. I had to wait on the phone two separate times for 40 minutes to talk with someone. Once I was on the phone with someone they were very rude and told me next time read the fine print before buying something, amazing customer service. Gotcha we're not going to give you the product you ordered and we're going to keep your money! I am currently contesting the charge on my credit card but it is safe to say I will never buy anything from Groupon again.