Complaint / review text:
We have 6 Hunter fans in our house. We bought them all because we believed they were the best quality and would last forever. We were wrong. We had an certified electrician install them. One of the fans that do not work showed problems within the first month. We had the electrician come back to our house to fix the problem, and he said that it was a problem with the fan. My husband emailed the company, took pictures, described the issue, and never heard back from Hunter. The second fan that is not working did work fine in the beginning, but within a year, on its highest speed, no longer works. It moves slower than the slowest setting on all our other fans.
When I called customer service to discuss the issues, the only thing that he was able to offer us was a long troubleshooting email that he said he had never seen before and it would be too long to discuss it with me on the phone. So, essentially, I have to read through it and try to figure it out, even though it is obviously a motor issue which they claim to cover for life. And he said there was nothing he could do to help us with the other fan that never worked from the beginning. It is one of two in the room that match, so we are left with nothing to do, but buy two new fans to replace them and a new one in our kitchen. Hunter fans are supposed to be the best and last forever. It is obvious that this is not the case and their customer service and warranty is a joke at best.