Complaint / review text:
We ordered flowers to be delivered on Mother's Day. It says on the website that they would be delivering and it's been 3 days and she has still not received the flowers. Our card was charged $70.00. I called and left several messages and never received a return call. I finally got even more angry this morning and just called over and over (like over 20 times) until someone answered. When he did he was rude and laughing, saying they had a high order volume (not my problem). He said there would be an investigation that would last 2 days and then it would take 5-7 to get a refund. Um NO! I told him I wanted my money back now and that Mother's day was over... He laughed again and I lost it... He eventually hung up on me (I was in no way being nice at this point).
It's very frustrating and disappointing to order something for someone on such a special day and no one at this company cares if they actually receive them BUT they are quick to charge your card. I am in no way expecting a refund from these people. We will be calling our bank and have it refunded for fraud because that is EXACTLY what this company is. Seriously, save yourself from the embarrassment and frustration that comes from doing something nice for a family member or a friend through this company. Amy Florist isn't real!!!