Complaint / review text:
I ordered a bouquet from ProFlowers for my mother in Illinois. I decided to have them delivered two days after thinking that the Mothers Day rush would be over and the quality would be good. The flowers came and they looked horrible - didn't look anything like the arrangement I had chosen, some of the flowers were dead. It was a mess... Like someone had taken some random flowers and dumped them into a vase without rhyme or reason. And there was suppose to be a box of chocolates with the order that didn't come either.
This experience with ProFlowers was disappointing! They did refund me after trying to get me to let them send a replacement order. I said NO because I don't trust it won't look the same. The gal said that the flowers come from growers close to where the flowers are to be delivered and not from a florist designer. I paid a quite a bit for the arrangement that I wanted to say "I LOVE YOU" to my Mom but instead looked like it said "I don't care..." it is so sad to me. I will NEVER use ProFlowers again!!