Complaint / review text:
Last December I have leased a dedicated server from a company in 1 year contract and paid all money in advanced (2 installments) but the company came out fraud as they have not delivered me the server panel and never answered my phone calls, emails or support tickets posted on their customer panel. I was shocked to see that the fraud company removed my customer account from their client portal. Though I have requested them for refunding my money, they never bothered to answer me in anyway. Finally I have first contacted 2CO who advised me to contact PayPal as they cannot resolve the matter from their side. So, I have raised disputes to PayPal, who finally closed my claim and appeal trusting on the seller's comment "Download complete" although I have presented the invoice proof where the details of the product written.
I have tried all the way to convince them to understand that the dedicated server is not a downloadable product but failed. I understand PayPal has no way to contact the seller directly as 2CO is the payment processor for the seller but at least they could have asked 2CO to present the proof against the comment "Download complete." Now I believe that PayPal is just team of lazy people who does not bother to investigate with proper proof and 2CO is just fraudsters protection server. Though PayPal has closed my dispute and kept no option to appeal or re-open it, I am still hopeful for some better outcomes as I am in touch with various consumer rights agencies who can publish this matter to the world and save people from being a victim of these companies and their policies.