Complaint / review text:
I accidentally ordered the wrong bottles on Midwest Bottles, an honest mistake. Because of their company "policy", they would not honor a return for the bottle that I had no use for, in exchange for the ones I meant to order.
I did not touch any the bottles, and they refused to even consider my simple request. The owner, Pauline Jordan, even rudely hung up on me.
To me, this exemplifies that this company has very poor customer service and relations with their customers. I would never order from them again, and I would not recommend that anyone shop with Midwest Bottles LLC, KY.