Complaint / review text:
I ordered a floral arrangement - from London - for my (ill) mother for Mother's Day, on the Fri prior, for $70 USD. I chose the photo - white roses with lilacs - specifically because of personal references (lilacs always remind me of my mom, we had a bush outside her bedroom window). I've lost track of how many emails and phone calls I made to the company: what arrived was a tiny bouquet of a few white rosebuds (and, I sympathize with Lansing, MI - I didn't even check how long they lived!). No lilacs.
When my mother posted a photo, it looked absolutely nothing like the photo. All I get whenever I call is an answering machine. Same message. No reply from my various polite emails, asking how they plan to compensate or explain why I DID NOT GET WHAT I PAID FOR. Far as I'm concerned, this company is a scam, committing fraud - and who knows how many other people there out there who just give up, frustrated. I'm glad I happened to google 'Amy Florist, complaint' and only wish I'd seen polite posting, before choosing a different florist.
I realize that in the scheme of things, this isn't a lot of money, and that technically, they can always claim 'well we did send the woman some flowers.' However, this is no way to do business! I just feel that there are so many other GOOD, decent, hardworking florist companies out there, and they deserve our support. I see there's an option for an attorney to contact me: I'm clicking yes, but obviously, I understand if this is too minor a case. But if there are enough people out there who are dissatisfied with this company - and I can't believe that & I are isolated cases - this company probably could do with a bit of investigation. P.S. I am attaching two photos: one is from their website, the other is what my poor old mom received! I'll let you guess which are which.