Complaint / review / scam report
I wish it were possible to leave a 0 star or negative s...

Complaint / review text:
I wish it were possible to leave a 0 star or negative star rating. I was hesitant to order a gas wall oven that I found on their website due to the low customer service ratings. I should have gone with my gut and avoided them like the plague, but I decided to give them a chance to redeem themselves. I ordered a wall oven on May 19th to be delivered to my home on May 30th. The oven I wanted was not available at the local store, so I paid for national freight shipping from the closest location that had the oven in stock. I paid for the order in full and received a confirmation email with a confirmation of delivery on May 30th. I was supposed to receive a call two days prior to the delivery with a 2-hour delivery window.

When I hadn't received the call the day before, I called customer service. I provided the order number and it was confirmed that the order was confirmed and set to be delivered the following day. I was advised that I would receive a call later that evening with a 2 hour delivery window for the following day. The rep I spoke with confirmed the delivery address and both of my phone numbers. I did not receive the call the following day, so I called back to determine when the items would be delivered. I was then informed that the item had arrived at the local warehouse "damaged beyond saleable condition" and that the order had been cancelled. I never received a call regarding delivery or the cancellation of my order.

Once I finally got in touch with someone regarding my cancelled order, I immediately requested a full refund. I was advised that my refund would not be processed until the oven was received at the store where the oven had been shipped from in. I have called customer service twice to ask about expediting the refund and am currently awaiting a call from a representative from the store that shipped the oven. If you're looking for a deal, look elsewhere. The $200 you save will not be worth the headache you will have to deal with—if you actually receive the item. Save yourself the time, headache, and hassle and shop elsewhere.

Contact information:
Author: Contact with Author

Offender: Sears

Country: USA

Category: Shops, Products, Services


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