Complaint / review text:
I wish it were possible to leave a 0 star or negative star rating. I was hesitant to order a gas wall oven that I found on their website due to the low customer service ratings. I should have gone with my gut and avoided them like the plague, but I decided to give them a chance to redeem themselves. I ordered a wall oven on May 19th to be delivered to my home on May 30th. The oven I wanted was not available at the local store, so I paid for national freight shipping from the closest location that had the oven in stock. I paid for the order in full and received a confirmation email with a confirmation of delivery on May 30th. I was supposed to receive a call two days prior to the delivery with a 2-hour delivery window.
When I hadn't received the call the day before, I called customer service. I provided the order number and it was confirmed that the order was confirmed and set to be delivered the following day. I was advised that I would receive a call later that evening with a 2 hour delivery window for the following day. The rep I spoke with confirmed the delivery address and both of my phone numbers. I did not receive the call the following day, so I called back to determine when the items would be delivered. I was then informed that the item had arrived at the local warehouse "damaged beyond saleable condition" and that the order had been cancelled. I never received a call regarding delivery or the cancellation of my order.
Once I finally got in touch with someone regarding my cancelled order, I immediately requested a full refund. I was advised that my refund would not be processed until the oven was received at the store where the oven had been shipped from in. I have called customer service twice to ask about expediting the refund and am currently awaiting a call from a representative from the store that shipped the oven. If you're looking for a deal, look elsewhere. The $200 you save will not be worth the headache you will have to deal with—if you actually receive the item. Save yourself the time, headache, and hassle and shop elsewhere.