Complaint / review text:
Last Friday we ordered a large (and expensive) bouquet of flowers for our daughter's birthday. According to the website, the flowers could be delivered the next day (her birthday). I checked the box online that says to leave the flowers even if no one is home as we wanted to surprise her with the delivery. Saturday afternoon there were two messages on my phone asking to confirm the address (the address was stated clearly on our order) and whether someone was home (I had checked the box that this wasn't required).
When I called the local florist back, the woman said that they were now closed and that they wouldn't be able to deliver the flowers that day. I said that I had specifically asked for them to deliver the flowers without contacting our daughter and the florist said that they didn't get that message. The florist went on to say that that was a problem between ProFlowers and us - not them! She eventually hung up on me.
We then called ProFlowers and they checked and supposedly found another local florist to deliver the flowers on Sunday, with a 30% discount. We agreed and even told our daughter to expect flowers on Sunday. Well, no delivery on Sunday and now, on Tuesday, we get a call from ProFlowers saying that a Sunday delivery was not able to be made but would we like to have them delivered today. I told them no and asked for a full refund. The lady on the phone was not rude, but not apologetic either. It's hard to make up for missing a delivery by 3 days. I will never deal with ProFlowers again, nor the local florist, 620 Florist in Round Rock. So much for a sweet surprise for our daughter...