Complaint / review text:
I purchased tickets to a soccer game as a Father's Day gift for 2015.instead of sending me the tickets, Groupon required that I go through the Cal Bears website and enter a code to redeem the tickets. I spent hours trying to enter the codes correctly. The fine print tells you there's no way to guarantee your tickets will be together! What?!! Who wants 2 tickets that are not next to one another?!!
I went back and forth between calling the stadium and Groupon. The stadium told me they couldn't do anything about my issue; it was Groupon's deal and they are in charge. So I had to call Groupon. Guess what the average wait time is? 60 minutes!!! What kind of customer service makes you wait an hour?!! This issue still hasn't been resolved. I'm on hold with Groupon as I write this because Cal Bears told me the second code Groupon have me is invalid!!! So, I have one ticket redeemed and I can't redeem the other! I am beyond frustrated. I will never purchase anything through Groupon again. So disappointing.