Complaint / review text:
I ordered a lavender t-shirt (along with other items) from American Eagle - this happened to be an Aerie shirt. When I received my order, instead of the t-shirt, I received a lavender tank top. I contacted American Eagle and they told me to send the shirt back and then they would refund me. I asked them why they couldn't just send me the correct shirt instead. They had said it was because they no longer had that shirt in stock, meanwhile when I ordered it, it was in stock. So I asked them when they ran out of stock, after or before I sent my order in and they said after.
So basically, they messed up on my order and sold the shirt that I paid for to another customer or accidentally gave it to someone else. No one seemed to care about me being displeased about not receiving the shirt and all they cared about was me either keeping the shirt or getting it back. They should have given me the refund amount of the shirt that I never received and told me to keep the shirt they sent me in error as an apology... Any other store would have (or should) done that. They just really didn't seem to care that they got the order wrong.