Complaint / review text:
On July 2,2015 we had a technician come out and look at our A/C. We told the technician our compressor went out. He acted like we didn't know what we were talking about. He said, "Your A/C is leaking freon, your condenser is out and the evaporator needs to be replaced." Again, we asked him to check the compressor and he stated, "Your compressor is working fine." We moved to a hotel because my 85 y/o mother is a heart patient and was having difficulty breathing in the hot air and also has dementia. We were fine with that decision until the 14th when the repair was to be made. We received the parts the tech ordered on July 9th with an installation date of July 14. On July 14, another technician came out and told us our compressor was out and the unit would have to be replaced. He said we would have to go into the store to pay for the installation and set up a day/time for delivery.
We went into the store at North East Mall and the store associate said they have a unit in the warehouse and that Sears would call us within 24 hours to set up a delivery day/time. It is now July 20th and no one has called. My sister called Sears this morning and they told her they would call her back and hung up on her. I called the corporate office at 847-286-2500 and spoke with an associate. She stated the unit was at the warehouse and the installer is set to pick it up on July 23, at which time we will hear from him within 24 hours after he picks up the unit. This is not what the store associate had told us. The associate at corporate stated, "My concern is that you chose to stay at a hotel instead of with a family member." I explained to her that is hard to do when you do not have family to rely on. My mother is my only concern. This still remains unresolved. Do not use Sears. Go anywhere but there. Buyer beware!