Complaint / review text:
My son placed an order for customized soccer cleats. After placing the order, we received the confirmation email immediately and read it upon receipt. We noticed he accidentally ordered women's sized cleats instead of men, so we immediately called Customer Service. They said they could not modify nor cancel the order because production starts as soon as the order is submitted. Really - THREE MINUTES later you've started producing the shoes? Then why in the world does it take 48 DAYS to receive them??? While I understand why they have a no-return policy, I have hard time believing that our error couldn't fixed within MINUTES of placing the order. We've loyal Adidas-wearing customers for the last 15 years, but not anymore.