Complaint / review text:
My wife ordered flowers for her sister who was in the hospital. She was told they would be delivered the following day between 9:00 am and 7:00 pm. At 5:30 pm the following day she received a phone call stating that no delivery address was given. I heard my wife repeat the address twice when ordering. Why would someone order flowers without an address? She was assured that the flowers would be delivered the next day. The next day 1-800-Flowers said that the flowers were delivered. They were not.
Finally after numerous phone calls to customer service the flowers arrived. They looked nothing like the arrangement displayed online and the names on the card were all misspelled. After calling customer service again she was told that she would receive a full refund. The next day 1-800-Flowers called the hospital and said they were coming to take the flowers back! Looks like outsourcing overseas (Philippines) is really working out well. Still waiting to see the refund. This company is a joke! If this was a funeral the person would have been buried by the time the flowers arrived.