Complaint / review text:
Do not waste your time or money on Frederick's of Hollywood. If I could give them less than 1 star, I would. I placed an order for my friends Bachelorette party after reading their shipment policy stating "Orders placed before 1:00pm PST will be shipped out on the same day. Orders placed after 1:00pm PST will be shipped out on the following day." After 2 weeks of not receiving a confirmation email on shipment I emailed them, never received an email in return. 3 days later I decided to call them to check the status. They told me they had some issues on their end and it will ship out from the warehouse.
I shared my concern on time because the party was fast approaching. 1 week later, still nothing. I called to cancel my order and they told me, not a problem, it had not been sent out yet and not to worry. 1.5 weeks later I get a charge to my credit card (which flagged them as fraudulent company). I called them to place my frustrating concerns about the issue but got nowhere. She had no answers to my questions and was absolutely no help. Their customer service needs major attention. This company is really not worth it. I wish I did a little more research on them before making a purchase. No wonder they are going under. I ended up taking my business to Yandy.com and get the products 2 days later!!