Complaint / review text:
I placed an order with FOH, July 31st 2015 and I received an email confirming my order and of course the money was taken out of the account. My order still has not been shipped, and when I called the 1-800 number, they told me that my order was being processed, but had no idea when it would be shipped. They also said one of the items I ordered was out in the color I had chosen, and when I inquired about replacing the item with another color, which they have in stock in my size, they told me they couldn't make any changes to the order!!! When I asked to speak to a manager, supervisor or anyone in charge, they said they would have someone call me back, that was a week ago now. After reading all the reviews, I'm afraid that I will never receive my order nor my money back. I had high hopes for Fredericks and was so excited to order from them, unfortunately I will not be ordering from them ever again!