Complaint / review text:
Ok, I have always been a loyal customer to Fredericks. Refer all of my friends to buy their bras because they are great, for full-size breast. So here lies the issue, I purchased a bra in June 2015, order the wrong size by mistake. Received the package within a timely manner as always. But, when I returned it, I did an exchange on the returned label. So about in July I called about my exchange. If you placed an order before June 13th you will not get a refund, or exchange, it's merchandise credit ONLY! And it's all because of the new takeover. It took me 35 mins on a Wednesday in July to talk to customer service. They couldn't find my order, or return, because they didn't have the old system anymore, so it took them a while.
After they found my order, they never found my return, so they "forward" my information to the warehouse to find it. Then took my email address and said after the warehouse finds my return, I will receive a merchandise credit. As of today August 17th, I called C. S. And waited 45 mins before I spoke with C. S. And they repeated the same thing as last month. That's when I asked to speak to a supervisor. She apologized over and over with no new solutions. And didn't have my notes from last month because they just got another new system... What the. So she was telling me that they don't have my return so I told them they lost it, because I sent it back with Fredericks return label.
To wrap it up, she finally took an extra step, and backed tracked my order and found my return, and guess what? Forward it back to the warehouse and I'm waiting for an email again for my credit... We shall see. Because I still don't believe it. It's been 2 months no credit, this customer service never been this bad. I wish I didn't have to get credit, I want my money back, and don't have to deal with them for a while until they get it together if they ever do because they're so backed up and not organized.