Complaint / review text:
I bought a Groupon for a shotgun experience and was unable to schedule an appt according to the Groupon website so I emailed Groupon, which I have done in the past and was satisfied with their help. Except this time, I was contacted by the someone named Valli, who obviously did NOT read my original complaint and sent me some pre-typed response. I asked to have someone else aid me in scheduling an appointment to which they sent me another pre-typed response, which again did not help me with my problem or in any way highlight the trouble I was having with this business. So Valli did not want to try to contact the company, the next email I received was a refund for the Groupon. I didn't purchase the Groupon to have it refunded with no effort made on Groupon's part. Sincerely VERY disappointed & this customer rep was clearly LAZY so I hope someone from Groupon sees this since there is no other way of contacting them except via email.