Complaint / review / scam report
Fredericks of Hollywood
I ordered 8 items on August 8,2015. That Monday I wait...

Complaint / review text:
I ordered 8 items on August 8,2015. That Monday I waited for a shipping email and received nothing. Spoke to customer service on Tuesday and they stated my order was on Billing review and that department would contact me to verify my information and they weren't allowed to say anymore. I waited 2 weeks and heard nothing, even though I called 3 to 4 times and even asked to speak with billing. Finally on the 20 something I managed to speak with billing because they were covering for the call center and my order would be processed. They don't tell you if your items are no longer in stock, your order will be held indefinitely until they are! No email notification or notice.

I again had to call and ask. I asked to cancel the out of stock items and they said I had to cancel the order and place a whole new order. Imagine my surprise when the woman said I would have to pay full price for items I had originally purchased on clearance! I told her that was unacceptable and she left me on hold and eventually offered me 20% off the order. My items still took longer than anticipated to ship... And I only am able to get 3 of the 8! Just go to the retail location or somewhere else, they will go out of their way to hide the truth on what your order is doing and have no authority on the phone to even tell you anything!

Contact information:
Author: Contact with Author

Offender: Fredericks of Hollywood

Country: USA

Category: Shops, Products, Services


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