Complaint / review text:
I ordered 10 items from Fredericks 2 months ago. A full month (and some change) after placing the order, 6 of my items arrived. I have still not received my missing items. When I called to ask I would get the same response from their customer service people "That will be in the mail in 3 business days". Clearly not true. They no longer seem able to answer the phone so now I am trying to get a refund by emailing them. I am so very disappointed. I loved shopping at this store and I loved their products. Since they have been purchased and are online only, the service is so awful I will not be shopping there anymore. It's sad.